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X500 Not going to sleep or turning off display

Xzavior1818

New Member
Ever since i got my X500 I haven't been able to get the pc to automatically go to sleep on its own. Ive tried about everything from adjusting windows sleep and power settings. There are no devices keeping the pc awake. Ive had this issue on windows 10 and 11, also with 2 monitors since day 1. I am using the HDMI port for my connection. Any thoughts?
 

joey

Administrator
Staff member
What is the date of the X500 bios version? I will help you to check this problem.
You can also try the following methods to troubleshoot.
1. Check if the driver is complete
2. Reinstall the system
 

Xzavior1818

New Member
What is the date of the X500 bios version? I will help you to check this problem.
You can also try the following methods to troubleshoot.
1. Check if the driver is complete
2. Reinstall the system
System Information says :

ATB15016 9/23/2021
smbios 3.3
 
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