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unit not powering up

fenwick

New Member
used for one month. running 24/7 . powered off in pm without human help . unable to power back on . Tested power supply, OK. depressed reset button (in unpowered state). Please advise. Running Windows. purchase on Amazon.
 

Wen

KODLIX developer
Staff member
1. Is the power light on? Please try to plug in the power adapter and press the reset hole for 30 seconds to confirm
2. Remove the power supply, open the bottom cover, short the RTC battery for 10 seconds, and then power-on to check
3. The above two steps are still not resolved, You can look for Amazon sellers to support return and exchange.
 

fenwick

New Member
No power light What is 'short RTC battery". I disconnected battery and reconnected. No favorable result Headen to Amazon seller.
Be Well
 

Wen

KODLIX developer
Staff member
If the power LED is off, check the DC 12V adapter (RTC battery as below)
263
 
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