used for one month. running 24/7 . powered off in pm without human help . unable to power back on . Tested power supply, OK. depressed reset button (in unpowered state). Please advise. Running Windows. purchase on Amazon.
1. Is the power light on? Please try to plug in the power adapter and press the reset hole for 30 seconds to confirm
2. Remove the power supply, open the bottom cover, short the RTC battery for 10 seconds, and then power-on to check
3. The above two steps are still not resolved, You can look for Amazon sellers to support return and exchange.