I bought my HX90, barebone version, a year ago. It worked good with 2x16Gb Kllisre RAMs from Aliexpress. From the very beginning upper SODIMM slot made dents on the contacts of inserted sodimm, but this didn't affect SRAM functionality. Visually slot is clean. 5 days ago SODIMM in upper slot stopped working. I checked this by inserting damaged sodimm in lower slot and vice versa with good sodimm. So, I decided to buy a new pair of SODIMMs, Kingston 2x16Gb KF432S20IBK2/32. Upon insertion to upper slot, sodimm contacts got some dents, as it was with pervious SDRAMs, but 32G was successfully recognized by BIOS. New SRAMs worked for one day (!), and then again upper SODIMM became faulty. I checked this thoroughly by inserting burnt sodimm into another computer. So, my HX90 motherboard burned out two SODIMMs in upper slot. I want my HX90 to be repaired or replaced, only 1 year passed, warranty is 2 years. Wrote to hi@minisforum.com , but received no answer in 2 days...
HX90 motherboard burns out SODIMMs
- Thread starter micklecat
- Start date
Carbon fib'er
Well-Known Member
I've never seen that email address referenced. They usually tell people to seek support from whomever sold it to you (if it was a reseller), or support@minisforum.com
This is official after-sales service email published on official webpage "Warranty & Return" - https://store.minisforum.com/pages/warranty
Updated: email support@minisforum.com doesn't respond either.
Updated: email support@minisforum.com doesn't respond either.
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On December 2022 I reached an agreement with Minisforum support to send my HX90 back for refund. On January 27, 2023 my computer was delivered to Minisforum warehouse. Still no refund received. All they say is "We are working with the warehouse for feedback, waiting for the warehouse to confirm receipt". No refund, no computer. This is not good for a company which cares for it's reputation. I bought another HX90, but it seems it was the last Minisforum machine in my life.
7blade
New Member
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