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DP not working x300

MikeX300

New Member
Dear all,
I Just got my x300 and facing problems with the DP.

I tested different dp-Dvi Adapters on 2 Monitors.
Works with my HP Notebook and the DockingStation.So the cable seem to be OK.

I Did all available Updates w10 and installed the Driver from x300 Download section for the Vega graphics. All with no Result. :(

my Google search and Amazon search showed a number of customers with Same Problem.
some also had dp Monitor without Adapters but same Problem (No Signal).
I have No DP Monitor.....

Looks Like a manufacturing issue to me.

Some ideas or just Return the device?


Mini PC AMD Ryzen 5 3400GE | 16 GB RAM 512 GB M.2 PCIe SSD | Radeon Vega 11 Graphics | Windows 10 Pro | Intel WIFI6 AX200 BT 5.1 | 4K HDMI 2.0 / DisplayPort | 2X RJ45 | 4X USB 3.0 | Small Form Factor
 

joey

Administrator
Staff member
Since DP and DVI signal sources are different, if you use a conversion interface to display, please use an active conversion adapter to connect to the display.
 

MikeX300

New Member
Thanks for your advice

I ordered this one:

BENFEI Aktiver Displayport zu HDMI 4K Adapter, DP Display Port zu HDMI Ultra HD Konverter Stecker zu Buchse vergoldet Kordel Unterstützung von Eyefinity

To convert dp to HDMI and will try my HDMI 2 DVI Behandlung behind.

Additional ordered

BENFEI DisplayPort auf DVI, 1.8m Vergoldet 1080P DisplayPort DP zu DVI
 

MikeX300

New Member
Same issue with a new DP to VGA Adapter sadly.
By vesa Definition it has to Work with all as DP was designed to adjust automatically with adapters and GPU should send right signals.
So I assume Hardware fail in x300 :(
 

joey

Administrator
Staff member
If you use DP to other display interface, because the signal source is different, you need to use an active conversion adapter to connect to the display.
 

spino1970

New Member
Thanks for your advice

I ordered this one:

BENFEI Aktiver Displayport zu HDMI 4K Adapter, DP Display Port zu HDMI Ultra HD Konverter Stecker zu Buchse vergoldet Kordel Unterstützung von Eyefinity

To convert dp to HDMI and will try my HDMI 2 DVI Behandlung behind.

Additional ordered

BENFEI DisplayPort auf DVI, 1.8m Vergoldet 1080P DisplayPort DP zu DVI
Did you tested? They works? Thanks
 

fosfor

Member
I experienced the same issue on my X400. I solved it by ordering this: https://www.amazon.com/gp/product/B08FBGNR8C

Same issue with a new DP to VGA Adapter sadly.
By vesa Definition it has to Work with all as DP was designed to adjust automatically with adapters and GPU should send right signals.
So I assume Hardware fail in x300 :(
I believe that it is not part of the standard specification, but an extension called DP++. For more details you may read here: https://www.barco.com/en/news/displayport-to-hdmi-conversion-should-i-use-an-active-or-passive-adapter
 
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