GN 31 No Video

dmyze

New Member
As soon as I plug in the power the blue LED lights up and the fan turns on. But I get no video signal.

I've tried both the VGA port and the HDMI.

I've reboot it several times.
I reboot it without the video cable in, waited 5 mins and then plugged in the cable.
I have tried the hardware reset button for 30+ seconds.
I disconnected the battery for 5+mins and then reconnected and rebooted.
I held down the power button to get it to shut down and then pressed it again to start it back up.
I opened up the case to look if anything is disconnected but didn't see any issues.

This is a new device that I just got from Amazon.
 

Huang

Administrator
Staff member
As soon as I plug in the power the blue LED lights up and the fan turns on. But I get no video signal.

I've tried both the VGA port and the HDMI.

I've reboot it several times.
I reboot it without the video cable in, waited 5 mins and then plugged in the cable.
I have tried the hardware reset button for 30+ seconds.
I disconnected the battery for 5+mins and then reconnected and rebooted.
I held down the power button to get it to shut down and then pressed it again to start it back up.
I opened up the case to look if anything is disconnected but didn't see any issues.

This is a new device that I just got from Amazon.
Can you send me the SN code on your device? According to your description above, your device is hardware damaged.
 
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